1. I would have used but in some kind of validation (javascript) on the form, so that when a person tries to submit a blank form, instead of it processing, it would say alert them to what they havent filled out

2. Design - not going to say a word, except that its hideous

3. Content - really sounds like just an annoying brat - not very professional and very whiny - easily ignored, which is not a good thing based on the subject matter

4. The cpatcha image - could be somewhat hard to read - why not make it a tad simpler