Email received a while ago,
Hi Tom, Its (xx Customer Namexx) , I was on to you this morning about a mattress.You were right i must have connected to another site by mistake, I'm now waiting for the English company to trace my payment. Thank you for your help this morning, And when i get this sorted i will give you a ring and i will give you my order over the phone, Again Thank You, (xx Customer Namexx)
So everybodys happy again,
Quote:
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I'm also wondering why the site runs Zen Cart but doesn't sell online. Surely they are missing out on a business opportunity.
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There is probably an opportunity there but and it would not take much work to turn the shopping cart on (1 click) , but you have to look at the bigger picture.
1) Customer doesn't deliver nationwide and furniture is large bulky, heavy, fragile and these are items couriers would not touch with a pole and the cost would be huge on top of the price of the goods. Loose competitive edge.
2) Internet consumer laws are stricter than normal consumer law; a customer can send goods back just because they don't like them not that easy when dealing with a large 3 piece suite.
I’m told there is a lot of sales coming from the site by phone and it’s used as a reference if customers ring enquiring about goods. Its not 1 year old yet and still rough around the edges, will wait until the unique visits each day get to the 000’s before more will be looked into
(Since the Google checks started arriving the customer won’t give the ads up YET)