As Frodo said ... work out your hourly charge ... why should it be any different ?
They have options ...
1 - You can implement a CMS for them. This will cost a bit for you to do for them. It will potentially mean less work in the long run and one of them will have to figure out how to use it. I also find when using most CMS's that it ends up looking slightly amateurish when the customer takes over.
2 - You can continue on the way you are going ... this really does get annoying though. (I assume you're getting paid in some way for the work you are doing)
3 - Hourly rate ... I'm in favour of the hourly rate but a support contract can be more appealing to customers.
4 - Support contract ... Assign them (currently it would seem to be 6 hours you are doing for them) X hours a month and maybe charge them a reduced rate on your normal hourly rate. What it means is they pay you upfront so its easier to keep track of your finances.
With support contracts I let the hours roll over as well so the customer does get good value for money. |