Their customers seem quite happy from the reviews
Quote:
Do you offer an SLA?
Not for Slices and here’s why: most hosting SLA agreements are just plain silly. They promise things like 99.9% uptime, but downtime excludes: scheduled maintenance, network outages, hardware failures and software trouble. Well what exactly is left to cause downtime? Here’s our SLA: we’ll do our best to keep your machines running smoothly for as long as possible and get them up ASAP should something go wrong.
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My problem though would be that they are US based ... though that said you're in control of your VPS for the most part so shouldn't really need to contact them that much.
My other problem would be their servers are US based and most of my clients are Irish / European based.