29-05-2008, 07:11 PM
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 | Coder | | | Join Date: Apr 2007 Location: Cork
Posts: 82
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Don’t get me started, my last support ticket was a doosey!
All the contact scripts (auto email - using sendmail) on 6 of my sites stopped working.
I logged the ticket and gave as much information including the fact that some of these had been working for the last 12 months without error.
He wrote back to me saying that all their servers were fine and that "they did not debug code  " Winky smily face included I **** you not!
What really pissed me off was he closed the ticket???????????
I immediatly wrote back to him (im getting cross at this stage) that I am a proficcient scripter and I was not asking for coding help but to tell him his server ahs gone wonky. I reopened the ticket and told him to relook at my description of the initial ticket.
He wrote back and said he "tried the scripts on 2 of my sites" and that the pages said message sent. He couldn’t see a problem and ("AGAIN") closed my ticket…………………..
I was absolutely fuming now at this stage (maybe 6 hours after I initially logged the incident) and I wrote back to the pleb telling him in no uncertain terms that if he closed this ticket again I would get in my car immediately and drive up to H365 to explain it to him face to face. I suggest he pass this on to someone who understood how the big computer things work……
He "immediately" replied saying he would give the matter top priority and find an engineer o look at it.
15 minutes later they did somethig to the server and myself (and my clients) were inundated with hundreds of emails going back a week and a half.
I have emailed them 3 times since then to find out what caused the queue to become blocked but they have not answered, or replied bar their automated crap.
This only happened 4 weeks ago.
Within the last few weeks I have had nameserver issues, billing issues, profile issues, technical issues and the billing issue I outlined above. But I have another problem only just developed…. I bought a domain for 2 years, but in my panel it only says one month….
They only thing keeping them with me is it will be so difficult to transfer the email accounts.
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