The €35 charge - whats this as a % of the cost?
Out of curiosity, do your clients ever give you a reason ?
We have a low number of sites hosted (just under 200) but we probably charge 3 or 4 times the market rate, but then we do everything for our clients - reset passwords, modify sites, help with everything - none of them want to move. So we're a bit slow to turn them off, even if they are 3 months late - but 3 months is extreme. Most of them are around 40 days late - a couple of friendly reminders does it.
But if you don' charge a lot, it's not worth it either!
Instead of turning them off, you can also suspend their account without turning off the site - deny them access to e-mail for a day - you'll get a call within an hour. Turning off their site is very public and embarrassing too! |