have been looking at trouble ticket systems - has anyone got any recommendations - preferably open source or not too expensive - in the ideal world a plugin or core for a C.M.S. - joomla is what i am most familiar with but am open to suggestions / advice

thanks

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We used to use Perldesk, which was pretty good.

We're currently using Kayako and can't really complain

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How advanced does it need to be ... and do end users need access to it or is it just internal ?

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i dont think it needs to be that advanced really - ticket/title/status & pref send an email on replies - ability to attach files a bonus

it is for end users mainly

i am hoping that there's one out there built for or built into a cms so that i could tie membership, support, newsletter, forums and anything else like that into the one system - i guess that might mean compromising on the quality of system or something so maybe it's a better idea to keep them separate and have 2 logins ... any opinions

had a bit of a go of billets for joomla - anyone tried it

There's a few listed here:
Top > Customer Service Solutions > Help Desk & Ticketing System - Hosting Software - Webhosting Solutions

You can probably integrate / bridge most of the more popular ones with other CMS solutions with a bit of hacking, though there maybe plugins / extensions to do it.

I think there's even an extension for vbulletin that can handle helpdesk stuff, though I've never had any need for it personally

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thanks for that blacknight