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Aaaaaaaaargh! Hosting365 MySQL server down

This is a discussion on Aaaaaaaaargh! Hosting365 MySQL server down within the Hosting forums, part of the Webmaster Discussion category; Originally Posted by blacknight isn't this really a matter for 365 to sort out with their own clients? Exactly why ...


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  #11 (permalink)  
Old 15-08-2007, 12:40 PM
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Originally Posted by blacknight View Post
isn't this really a matter for 365 to sort out with their own clients?
Exactly why I took it onto PM.

Only trying to help out another forum member. I guess I wont bother from now on.
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  #12 (permalink)  
Old 15-08-2007, 01:28 PM
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Exactly why I took it onto PM.

Only trying to help out another forum member. I guess I wont bother from now on.
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You shouldn't have to go to those lengths to assist them ....

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  #13 (permalink)  
Old 26-08-2007, 12:54 PM
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Just to add, we have 24/7 livechat all over the site at Register365, as well as email tickets manned 24/7 around the clock. The freephone number is Mon-Fri 0900-1730 but support is round the clock.

If you have a server Ken, you do actually have 24/7 phone support also, direct to the NOC.
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  #14 (permalink)  
Old 30-08-2007, 09:46 AM
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I appreciate the help thanks, but the problem sorted itself out eventually.

On reflection it's probably not wise to express a gripe about your hosting partner on a public forum so it's not something I would necessarily do again. The H365 service I'm using is absolutely spot on 9.999% of the time. It's just a little scary when something goes down and there's nothing you can do about it because everyone's gone home for the evening. Failing to contact H365, my only recourse was to post here and see if anyone else was experiencing the same problem. It was a temporary glitch with the database server for a few hours it would seem. Otherwise the service has been absolutely fine (bar one or two other slight hiccups ).
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Old 30-08-2007, 09:55 AM
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Griping about providers is ok if they aren't being responsive. The problem on the Irish forums in the past is that the gripe from one client has led to an entire spamfest from the other providers, which is something I'd rather not have on here (I'm thinking of setting up a different forum specifically to allow whoring and bitching ...)
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Old 30-08-2007, 09:56 AM
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Originally Posted by TheMenance
The H365 service I'm using is absolutely spot on 9.999% of the time.
I think you are misplaced the point there ... or maybe not.
Last edited by paul; 30-08-2007 at 09:58 AM.
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  #17 (permalink)  
Old 30-08-2007, 10:12 AM
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I think you are misplaced the point there ... or maybe not.
ROFL
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  #18 (permalink)  
Old 31-08-2007, 02:19 PM
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It's just a little scary when something goes down and there's nothing you can do about it because everyone's gone home for the evening. .

That's why we have staff ready to support you 24 hours a day, 7 days a week Try the livechat
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  #19 (permalink)  
Old 01-09-2007, 12:18 PM
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I think you are misplaced the point there ... or maybe not.
Er...
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  #20 (permalink)  
Old 02-09-2007, 12:43 PM
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u said 9.999% and "probably" meant to say 99.99%
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