Thread: LetsHost Support Downtime

I've used LetsHost.ie for a number of years without any major issues, however over the past week or so their live help seems to be closed, and no responces via their ticket system. It seems a little strange, and given the fact I need to move a hosting account before I am forced to pay an extra year, I want to transfer it to an account I have with LetsHost.

Would it be that they are just taking an extended Easter Holiday or perhaps is there another reason for their continued downtime/delay on support?

I hope its not another reason... I've used them for a long time too and only really ever had one issue. Try phoning them I suppose...

on a side note and slightly related does anyone know anything about letshost? When I submit tickets they're only ever closed by 2 people... Is that all they have?

Originally Posted by n3tFl0w

When I submit tickets they're only ever closed by 2 people... Is that all they have?

From what I've gathered it's a two man operation

Have heard similar stories recently from some customers moving to us. It's hard to be such a small operation and offer below cost selling.

Originally Posted by StephenM

I've used LetsHost.ie for a number of years without any major issues, however over the past week or so their live help seems to be closed, and no responces via their ticket system. It seems a little strange, and given the fact I need to move a hosting account before I am forced to pay an extra year, I want to transfer it to an account I have with LetsHost.

Would it be that they are just taking an extended Easter Holiday or perhaps is there another reason for their continued downtime/delay on support?

I've always found them to be great - always helpful when I register some new exotic .ie

But have to agree that hosting has got to be a very tough business these days unless you scale very well (and quickly).

Try calling them - they always answer whenever I've done so.

Hello StephenM,

Support requests can be sent to support@letshost.ie or via our online support system. You can also make support calls to our lo-call number or use our Live Chat system during business hours. There is no expensive call charges for calling our support department.

Our email support desk was open all through the Easter break. If you could please PM me a ticket reference, I will look in to why you did not receive a reply (all tickets are responded to, usually within the hour)

We encourage anyone to contact us via our website or by phone with any queries and we'd be glad to help.

We'll be glad to help you migrate your existing hosting account on to your current LetsHost account.

LetsHost

Originally Posted by Letshost

There is no expensive call charges for calling our support department.

See what he did there?!!

Originally Posted by cgarvey

See what he did there?!!

*sigh*

Well the issue has been resolved. I'm quite happy and no need to run off to the competition!

Thanks for the assistance.

Public forum to the rescue