Thread: Irish hosts - support

i don't want to jump on the 365 bandwagon, but they're my host. the support levels ive been getting from 365 lately have been outrageous. first of all, ive heard theyve laid off a whole bunch of staff in Dublin which is enough to send alarm bells ringing.

sometimes I use the excuse of "buying local" in order to justify paying slightly inflated prices compared to us hosts, but if they're just exporting their technical staff to eastern european countries, why would I bother now?

anyone (not the hosts themselves - you guys just seem to jump on everything here) have any opinions on this? how do you feel about buying local if you're talking to people with poor command of english and who are not actually "local" anymore?

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Originally Posted by autocrat

anyone (not the hosts themselves - you guys just seem to jump on everything here) have any opinions on this? how do you feel about buying local if you're talking to people with poor command of english and who are not actually "local" anymore?

One of the most idiotic things for any local business to do is to move their support abroad, especially their IT support. Sure, some need to cut costs by finding cheaper labor but maybe they should look at other avenues first like firing people who are dead weight within a company?

To be honest, we've never had better feedback about our support, with the ticket queues at an all time low, live chat working excellently and torrents of positive feedback from happy customers.

We also remain the lowest priced provider in the Irish market (below most of the US hosts like-for-like) and continue growing and signing up multiples more new customers every month than anyone else.

Gavin - as a (disgruntled?) ex-employee who left on poor terms, I don't feel you qualify as 'independent' opinion where 365 is concerned. As I said before, if you have an issue, please contact me directly.

[quote=hosting365;29596]
with the ticket queues at an all time low[/quote]

I remember on more than one occasion on how that was achieved.

Originally Posted by hosting365

Gavin - as a (disgruntled?) ex-employee who left on poor terms,

If I was disgruntled I think you would know all about it by now. Let me guess, you have no idea on the reason(s) why I left?

Originally Posted by hosting365

I don't feel you qualify as 'independent' opinion where 365 is concerned.

Nobody asked how you felt. The OP was on local companies moving support abroad so I've responded with my opinion, like or not I'm sure you'll get over it.

Originally Posted by hosting365

As I said before, if you have an issue, please contact me directly.

I don't have an issue, what gives you that idea and what would contacting you directly exactly achieve?