They were acquired by a UK company

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ooh I miss Stanislav and Marek... at least you could always get a good giggle out of them...

Today register365 answered a support e-mail I sent on the 30th asking for new bank account details for EFT for domain names. I sent it in desparation after 8 minutes waiting for the live chat. Although the live chat session did take place and I learned that I didn't actually need to EFT any more as they have finally fixed the issue with deleting the card details they were storing. The live chat operative told me to EFT to H365 bank account... the email today did give me a bank a/c number but no further details.

Hi all,

With the huge volume of customers and new systems, there is of course going to be a 'transitory' period of at least 2-3 months while everything settles down and the new team get to grips with everything.

On the medium term though, customers will benefit from improved service, excellent phone support 7 days a week, and continued investment in platforms and services.

If you feel you are not getting a response or have an urgent problem, PM or email me and I can escalate to the new guys.

Stephen

Hi Stephen,

I understand that the new people will take a bit of time streamling it with their uk operation its just that the past service has deteroriated so quickly and I'm just getting confused with Register 365 and the service that was there.

Mybe its because it has the 365 name on the website maybe if they called it Namesco365 then I could just put it down to the new company and the way they handle things. I had an issue with a security certificate since last Saturday and I think its getting sorted now, its not a big issue but if had a big issue could I afford 3-4 days waiting to get it sorted? while a customer is screaming down the phone?.

Thats good to hear

Thanks for the offer Stephen, I've PM'd you my ticket ID.

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OK firstly I've not got a problem with register365 at the moment everything is working as should be for me (phpmyadmin does seem to run a bit slow but I can live with that)

I think in a way though its unacceptable to have to contact management ? to make sure your issue is going to be dealt with (escalated). Its very nice that you are going to do that for the members of IWF .. but I really see it as something that should just be happening automatically.

I also said it at the time .. and I now find it even more bizarre ...

I'm logging into cp.hosting365.ie to access my cpanel ... even though ye are now a different company

(I get confused but I don't think I've got a VPS with ye ??) and given ye've sold on register365 ... this really confuses the hell out of me

That said maybe I should look up what I'm paying for

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Hi Forbairt,

It's not escalation to management, it's a back door into the new owners via the old owner as a gesture of goodwill to valued ex-customers

On the point of branding, all the DNS servers and control panels will be rebranded in the next few weeks, simply ignore the URL and look at the logo in the mean time

A transition of this scale takes a little time.

Register365 runs on 114 high end servers, 2 NetApp storage arrays and multiple cisco network kit, not to mention many many many tens of thousands of customers, websites, etc and the support volumes to go with that. Any handover is going to take time, and be complex.

When you put it like that ..

Still though ... I think there has been some communication issues... I think a lot of users would like to know what is really going on ...

A simple we're moving our support to the UK this week. Live support is going to be down .. and so on .. would mean people would at least know ok there are some issues.

I've been slightly confused since hosting365 ... separated from register365 ... and it was never really clarified that well why I could access things from hosting365 still (I don't think I received an access from here from now on email or a redirect ... though I've had problems with mail so could be that) ... which really seemed strange to me. (I think I mentioned this at the time) For the most part I've been quite happy with the service from register365 and have recommended them in the past. I'm hearing a lot of complaints these days though mainly through IWF and boards ... ( as they are the main forums I'm on though less on boards since hosting talk is forbidden there) I think its nice you'll pass on the issues and get them escalated .. but I feel its a bit OTT having to do that all the same.

I also realise people are usually quicker to criticise than to compliment and we tend to remember the criticism more than the praise.

Register365 is now down, hopefully they'll be back up in the morning.

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Hi kjt, Not sure what you saw but there was no outage.