look's like the transition to namesco could be a very very difficult one to overcome.

I had to deal with them last week. Got through to English support staff on the phone. Basically the webshell directory protect wizard wasn't working. The first guy sounded asleep and disappeared for minutes at a time, before deciding he needed to escalate.

I got a callback a few hours later - they didn't fix the wizard but they did what I needed manually. Overall I was happy with the responsiveness, but it sounds like the Namesco guys are still figuring out the reg365 servers.

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To be fair to them, we're seeing more positive than negative reviews, and there will be lots of new announcements and stuff coming in the next few months.

do you dare to give us an insight as to what new 'stuff' will be coming?

Can't unfortunately, NDA's etc, but suffice it to say that things will get a lot better and a lot more competitive on the local shared hosting scene.

ah thats good to hear! The sooner the better imo.

Sorry now folks, but this is a bad joke thats costing me money. The transfer to Namesco has left us with a support staff that seem to be pathologically incapable of dealing with problems and are aggressive on the phone and unresponsive at best.

My first dealings with them were with a hosting package that had been left with the incorrect billing info for 3 odd years(!), as in it charged me 300% as much as it should have. Hosting 365 bears a lot of blame for this as well, but anyway this year I decided to pre-empt the usual mess, and ask them to check it to make sure it was fixed.

Checked, yes, they told me, it was still going to overcharge me.

Okay so, it went right ahead and overcharged me.

With many a bulging vein I got on the phone and got them to refund the difference after a week or so. I mean whiskey tango foxtrot.

The latest farce is the transfer of a domain name, the blithering yahoos apparently have the ANAME and MX records wrapped up in their hosting packages, so they are refusing to point the name at another shared account, despite having authorisation from the owner of the name to do so. The reason? The name was previously hosted with another of their customers. I sent the authorisation by fax three working days ago, its a simple matter to change the damn records, and now their bloody phones are down, after me sitting on hold all morning, after they took Friday evening off for "training".

Not that it matters, the last chap I got on the phone was aggressive, borderline abusive, and sprinkled "ya" every third word, actually interrupting me and talking over me while I was trying to get to the bottom of it. Obviously some idiot who reckons hes a real BOFH, and not going to take any guff from the customers. A complaint to the IEDR proved fruitless, I may pursue it further if it comes to that.

I am at this time actively seeking another registrar and hosting company, its a pity that most of them are nowhere near the price range of Namesco/365.

Oho now its ringing but cuts off after 3 rings. And where is the vaunted live chat support? Not working apparently.

You know "Jabberwocky" the price doesn't matter, when the problems get sorted without so much trouble.
I used to be with another company years ago, (no naming) which was a pain in the rear to deal with, so decided to move when I came across www.blacknight.ie who just only started and they were probably a bit more expensive than the previous, but the customer service was just excellent for me so never looked back since.

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I would be absolutely delighted to move to Blacknight, except their equivalent enterprise hosting plan on Linux is something like four times more expensive than an equivalent with hosting 365. For someone with hundreds of sites such as my company, quadrupling our hosting costs is not really an option. Maybe you get what you pay for, but I've paid for all of the services I am not receiving with these people! I could maybe live with doubling it, if the services were halfway to decent.