Namesco Ireland Issues?

pyrodesign · #1 (**permalink**) 05-08-2008, 03:33 PM

So I don't know should I post this here or start a new thread with Namesco Ireland as the title but seen as everything is still to be rebranded I'll begin.

I seem to have a constant recurring problem with one of my sites and I've contacted them about it but they keep responding telling me that it was not there problem and that it works.

Thats it. Problem sorted? No its not but they cant be told, so its doen agian at the moment. I try to log into support

Quote:

care.register365.com uses an invalid security certificate.
The certificate is not trusted because it is self signed.
The certificate is only valid for localhost.localdomain.

(Error code: sec_error_untrusted_issuer)

* This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.

* If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

So now I cant contact them to tell them the problem is happening again. But I bet by the time I do get them to read my mail the fec*ing problem will be fixed and basically tell me I'm imagining all this.

hosting365 · #2 (**permalink**) 05-08-2008, 03:41 PM

Just log into Register365.com - Customer Support Area surely? (works for me)

pyrodesign · #3 (**permalink**) 05-08-2008, 03:43 PM

Just noticed this on the blog.

So chat is gone.

Quote:

Hi all,
As this is our first entry since we acquired Register365 I would firstly like to say a big thank you for your continued support and understanding during the transition period.
As Operations Director here at Namesco, I am very pleased with our decision to have acquired Register365 and to welcome you all as customers of Namesco. I hope that since May you have seen some improvements to your services.
It is our aim to ensure that your services will not be affected by the change over. We will continue to deliver your services in Ireland whilst providing improved Customer Care and Technical Support from our offices here in the UK.
By now some of you may already have contacted our Customer Care or Technical Support teams. We hope that they have been able to assist you with your enquires. Namesco welcomes customer feedback, so please do let us know of any suggestions you may have.
We have an enviable reputation in the United Kingdom for providing a wide range of quality Internet Service products and services backed up by expert in-house Customer Care and Technical Support teams.
We aim to make it easy for you to contact us, and since the day of our acquisition on the 28th May, premium rate support numbers were replaced with a new local rate number- 1890-944-500. We hope that you have made use of your new local rate support number should you have had any questions.
To increase the availability of our Technical Support from the 1st August 2008 we will be extending our telephone hours to 8am-8pm Monday – Friday and from the 15th August 2008 support will include weekends from 10am-6pm.
We believe that offering these extended hours will allow us to focus on our dedicated telephone support. The Live chat service will therefore close on 31st July 2008.
Should you have any further questions, we will be happy to answer them. Simply email customercare@register365.com or call your new local rate support number 1890-944-500
Once again we would like to welcome you to Namesco Ltd!
Jason Smith
Operations Director
Namesco Limited

pyrodesign · #4 (**permalink**) 05-08-2008, 03:49 PM

Quote:

Originally Posted by hosting365

Just log into Register365.com - Customer Support Area surely? (works for me)

Yeah its working now and my site is back up.

The point is that this is a constantly recurring problem sometimes the sites been down for a few mins, other times it can be down for a few hours. I've definitely now even come close to logging and reporting the issue everytime its happened and its been happening since well before the sale.

Now for example I'm trying to log into my H-Sphere account and its basically been loading for the last 5mins as I write this. ANd for some reason it says inside register365 under Packages, suspended?

#35*** Business Hosting - Windows 2007-11-26 2008-11-26 suspended Login

I'm checking status now and
mail.hosting365.ie
down for pop and smtp
web1.hosting365.ie
web5.hosting365.ie
web7.hosting365.ie
all down for HTTP

Can you tell me can you access
https://cp.hosting365.ie

hosting365 · #5 (**permalink**) 05-08-2008, 04:02 PM

Just tried to access cp but is timing out from here.

pyrodesign · #6 (**permalink**) 05-08-2008, 04:09 PM

Ok thanks hosting365.

I know this is not your department anymore but I, and I assume others appreciate your help with these teething problems.

Lol, as I write this I recieved my first email from a customer.

MediaHost · #7 (**permalink**) 05-08-2008, 04:49 PM

See here

pyrodesign · #8 (**permalink**) 05-08-2008, 05:05 PM

Things appear to be slowing coming back online

MediaHost · #9 (**permalink**) 05-08-2008, 05:12 PM

Still cant send email...

hosting365 · #10 (**permalink**) 05-08-2008, 05:12 PM

Might be unrelated - what error are you seeing?

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Namesco Ireland Issues?

Namesco Ireland Issues?

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