It looks like the namesco/ register365 mySQL databases are down.

Tried to access some mySQL databases and I am only getting.

********
Error
SQL query:

SHOW CHARACTER SET;
MySQL said:

#5 - Out of memory (Needed 6757000 bytes)
********

Or is this a hosting365 issue.
The error is showing the URL:
phpMyAdmin 2.10.3


Either way they are consistent with there problems!!!!

__________________
Alan (Neweb Ireland)

Have you tried contacting their technical support?

__________________
Hosting & Domains|Plesk Vps Hosting|Geek / Cool Stuff|Films.ie|Cool Sites|Monetisation Tips|Movie Chat


Energise your forum! Click here for info

Had the same issues a while back working on a small project hosted by them.
Sent an email to the technical support and got it sorted few hours later.

__________________
:. Web Design & Development Web Design Ireland
:. Search Engines Optimization Search Engines Optimization
:. Directory Submission Directory Submission
:. News & Press Release Ireland GiveItSocks.com
:. Used Cars Ireland, Car Parts & Car Audio Cars For Sale, Car Parts & Accessories
:. I Have 2 Find It Directory SEF Directory

Your joking right…… they don't have technical support.
The only way to contact them is over the phone on Monday morning.


There is no point sending a support ticket as they close every ticket you send regardless of the answer. If you reply to a closed ticket you get no reply.

I used to get problems sorted quickly as well. That was before the all singing all dancing namesco came on the scene.

Why host with them if they present so many problems?

__________________

So the short answer is that you haven't even tried to contact support?

support@register365.com
PHONE: 1890 944 500
Fax: 1890 943 653
Mon-Fri 0800 - 2000 GMT+1
Sat-Sun 1000 - 1800 GMT+1

Which is available 7 days a week from the website?

Yes I have, they said it was to do with any phpBB2/phpBB3 mySQL databases I have on the server and this is where the problem is,

No point in telling them I don't have any phpbbs's running on the affected accounts as they have already closed the ticket.


If I do want to tell them I have no phpBB's running I have to start a new ticket. They will reply once with a vary vague answer and close the ticket. And so on and so on.

I have lots and lots of accounts with them. Moving them would be a nightmare. I have started moving accounts that are due for renewal. This is not easy as a lot of my customers use custom MX records for there mail so they have changes to make as well.

There are problems and that’s to be expected. Its not that big a deal if they only learned how to handle customers or resellers correctly.

Problems can't be avoided just treat us with a bit more respect and let us decide if the problem is solved. If it is then we will close the ticket.

You could just phone them?

Any ticket system we've used will automatically re-open the ticket if the user replies...

Why are they blaming a scipt you don't even have installed?

Just seems a bit odd .....

__________________
Hosting & Domains|Plesk Vps Hosting|Geek / Cool Stuff|Films.ie|Cool Sites|Monetisation Tips|Movie Chat


Energise your forum! Click here for info

Your right I could, but the problem was only noticed at 11:00pm Sunday night so no one manning the phones (understandably)

On top of that I prefer to use support tickets as it used to be a good reference point for information and answers to problems you have had in the past.
Now its impossible to find answers to previous problems as you have to create so many tickets for one problem.

Sometimes Stephen you give the impression you are just supporting them blindly and regardless of the comments on here the customers are just looking for a reason to complain about namesco.

If this is not the case then I'm sorry for taking it that way. That’s my fault and not yours.

I have contacted them on other problems and been more then happy with the results. I have also stated this on this forum. A simple change of policy with relation to tickets would be enough for me.
It would be nice to know, as a reseller, your hosting company was behind you. It used to be like that but not any more. Maybe it will be like that again some day but at present its not.

That’s the way it used to be. You only closed a ticket when the problem was fixed. Sadly its not like that any more with register365.ie

As for the script problem

Looking back over the answer they sent it could be taken that it’s a problem with scripts on websites as a whole and not just my websites (Have to read it 2 or 3 times to see if that’s what they mean)


For the moment I will take it to mean that. The problem was resolved when I tried to gain access this morning.

Good to see it resolved but I'm not a wait and see person!