Irish SEO,  Marketing & Webmaster Discussion

 

Domain Reconnection Charge

This is a discussion on Domain Reconnection Charge within the Hosting forums, part of the Webmaster Discussion category; I provide domain and hosting to my customers along with web design. Over the past 6 months I have had ...


Go Back   Irish SEO, Marketing & Webmaster Discussion > Webmaster Help > Webmaster Discussion > Hosting

Register Forum Rules FAQDonate Calendar Search Today's Posts Mark Forums Read

  #1 (permalink)  
Old 04-12-2008, 10:17 AM
neweb's Avatar
Wannabe Geek
 
Join Date: Aug 2008
Location: Dublin
Posts: 135
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
neweb will become famous soon enough
Default Domain Reconnection Charge

I provide domain and hosting to my customers along with web design.

Over the past 6 months I have had real issues with clients not paying there domain and hosting charges within the 30 days of invoice so I suspend the account on the 31st day.

I also warn them that there is a reconnection charge of €35 if there domain is suspended. This is automatically added to the account on suspension.

My question is:
Are there any other designers out their doing the same or is this an unfair charge!!!


I was thinking of dropping the charge as it causes disputes.
All feedback welcome.
__________________
Alan (Neweb Ireland)
-------
The one thing we all have in common is that we are all different!
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit! Wong this Post!
Reply With Quote
  #2 (permalink)  
Old 04-12-2008, 12:11 PM
Geoff's Avatar
Coder
 
Join Date: Oct 2007
Location: Dublin
Posts: 92
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Geoff will become famous soon enough
Default

I'm not in your field, but just an idea, maybe you could offer to commute the charge if they sign up with your for direct debit...

I pay for my hosting on D/D and it's no big deal to me.

cheers,
Geoff.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit! Wong this Post!
Reply With Quote
  #3 (permalink)  
Old 04-12-2008, 07:30 PM
blacknight's Avatar
Web Slave
 
Join Date: Jan 2006
Location: Ireland
Posts: 7,241
blacknight will become famous soon enoughblacknight will become famous soon enoughblacknight will become famous soon enoughblacknight will become famous soon enoughblacknight will become famous soon enoughblacknight will become famous soon enoughblacknight will become famous soon enoughblacknight will become famous soon enough
Default

I'm not sure about the reconnection fee, but I'd have no issues with suspending accounts for non-payment
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit! Wong this Post!
Reply With Quote
  #4 (permalink)  
Old 04-12-2008, 07:47 PM
link8r's Avatar
Hardcore Geek
Recent Blog:
 
Join Date: Nov 2008
Location: Limerick
Posts: 552
Nominated 8 Times in 8 Posts
Nominated TOTW/F/M Award(s): 8
link8r will become famous soon enoughlink8r will become famous soon enoughlink8r will become famous soon enoughlink8r will become famous soon enoughlink8r will become famous soon enoughlink8r will become famous soon enoughlink8r will become famous soon enoughlink8r will become famous soon enough
Default

The €35 charge - whats this as a % of the cost?

Out of curiosity, do your clients ever give you a reason ?

We have a low number of sites hosted (just under 200) but we probably charge 3 or 4 times the market rate, but then we do everything for our clients - reset passwords, modify sites, help with everything - none of them want to move. So we're a bit slow to turn them off, even if they are 3 months late - but 3 months is extreme. Most of them are around 40 days late - a couple of friendly reminders does it.

But if you don' charge a lot, it's not worth it either!

Instead of turning them off, you can also suspend their account without turning off the site - deny them access to e-mail for a day - you'll get a call within an hour. Turning off their site is very public and embarrassing too!
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit! Wong this Post!
Reply With Quote
  #5 (permalink)  
Old 04-12-2008, 09:27 PM
n3tFl0w's Avatar
Wannabe Geek
 
Join Date: Jan 2008
Location: Work...
Posts: 445
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
n3tFl0w is a splendid one to beholdn3tFl0w is a splendid one to beholdn3tFl0w is a splendid one to beholdn3tFl0w is a splendid one to beholdn3tFl0w is a splendid one to beholdn3tFl0w is a splendid one to beholdn3tFl0w is a splendid one to behold
Default

Quote:
Originally Posted by link8r
Turning off their site is very public and embarrassing too!
100% agree with this but I'll go one further... The last people that did this to me, I moved my hosting from. It was their mistake and they barely apologised for it!

So if you are turning off sites... be ultra sure its the clients fault!
__________________
My Blog thing!
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit! Wong this Post!
Reply With Quote
  #6 (permalink)  
Old 04-12-2008, 10:26 PM
neweb's Avatar
Wannabe Geek
 
Join Date: Aug 2008
Location: Dublin
Posts: 135
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
neweb will become famous soon enough
Default

Quote:
I'm not sure about the reconnection fee, but I'd have no issues with suspending accounts for non-payment
I have no problems suspending an account due to experience. As much as I hate to say it, the Irish have a reputation for holding back on the money. Getting paid is the biggest problem for most companies.
Quote:
The €35 charge - whats this as a % of the cost?
I suppose you could say the charge is the fee for the time and effort it takes to get paid.
Quote:
We have a low number of sites hosted (just under 200) but we probably charge 3 or 4 times the market rate, but then we do everything for our clients - reset passwords, modify sites, help with everything - none of them want to move. So we're a bit slow to turn them off, even if they are 3 months late - but 3 months is extreme. Most of them are around 40 days late - a couple of friendly reminders does it.

But if you don' charge a lot, it's not worth it either!
Same here, we do everything for our clients. So our hosting is above average also. I have a number of customers for over 6 years, I also have customers that have left and come back.

Quote:
Instead of turning them off, you can also suspend their account without turning off the site - deny them access to e-mail for a day - you'll get a call within an hour. Turning off their site is very public and embarrassing too!
I have lots of customers who pay there bill on time. I have never cut them off so no issue with embarrassment.

Its not me embarrassing the customer, it’s the customer doing it to themselves.
As for cutting a customer off by mistake, its never happened and it never will with the system I have in place.

Invoice is issued, 10 days they get a reminder, 20 days another reminder, 25 days final reminder, 31 days account suspended.

Seems a bit hard I know but I'm not a charity. I make it my business to pay my providers within 10 days of Invoice issue. I can't achieve this if I am left waiting for money. Why should my providers have to wait.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit! Wong this Post!
Reply With Quote
Reply

Tags
charge, domain, reconnection

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads

Thread Thread Starter Forum Replies Last Post
What price do you charge? davidbehan The Business Aspects of Web Work 123 19-12-2008 10:19 AM
How much to charge paulocon The Business Aspects of Web Work 2 08-09-2008 09:57 AM
What should I charge for support alex The Business Aspects of Web Work 7 07-02-2008 10:12 PM
How much to Charge? mr_kirbs The Business Aspects of Web Work 5 28-01-2008 12:28 PM
Hosting Charge paulocon Hosting 7 10-07-2007 02:49 PM


Sponsored links

Pepperjam Network
Paid On Results www.zanox.com


All times are GMT +1. The time now is 12:34 PM.


Powered by: vBulletin Version 3.8.2, Copyright ©2000 - 2009, Jelsoft Enterprises Limited.
Hosted in Ireland by Blacknight - Test your ISP |Irish Hosting Directory| Armchair.ie|Logo by Eden Web Design|Avatars by Afterglow |Latest Blog Entries | VPS HostingAd Management by RedTyger

Search Engine Friendly URLs by vBSEO 3.3.0

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51