I used to have a US only policy (have had servers for about 10 years) but about 2 years ago I switched to H365.

I regret making that decision.

Support from US companies is WAAAAY superior - even the little things like talking to you respectfully. I think that's a problem with Ireland in general though: the customer is always wrong.

US prices are cheaper too. Better spec and more bandwidth.

However, I do want my servers in Ireland, and I do like support Irish businesses, so I will be staying put.

H365's support is pretty much non-existant these days. And there's downtime pretty much every week for a few hours. So I'm mildly unhappy with their service. Their sales team are awful. So awful that I figure out other ways to add stuff onto my server without having to deal with H365 sales.

But... when everything is running smoothly, the network is great.

I take it then you haven't had dealings with Blacknight?

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Head Rambles
The Other Fellow

Hmm, I always thought the American 'oh-almighty-customer' thing was a bit cringeworthy, myself...

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Blog | FindMeATune.com - Mysterious generator of money | politicsInIreland.com

Impressive. That says a lot for them.

Just seen this on DP. No Uptime Hosting - Guaranteed server downtime!

Some people have way too much time on their hands.

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That site is brilliant!!

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Quality Hosting & Domains|Plesk Vps Hosting|Geek / Cool Stuff|Films.ie|Cool Sites|Monetisation Tips|Movie News and Reviews

I knew you would get a kick from that. Try opening a support ticket, class.

OMFG HA HA HA HA

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Quality Hosting & Domains|Plesk Vps Hosting|Geek / Cool Stuff|Films.ie|Cool Sites|Monetisation Tips|Movie News and Reviews

Thanks for the No Uptime link - quite amusing to say the least.

I tend to host in the country at which the website is aimed at, mainly so I get categorized correctly in the SERPS, but also, so the chances of all servers going down at once are remote, so I'll always have a website up somewhere.

I have websites for 3 countries

UK - Compila.com - very good support, very friendly and no problems at all in 4 years of hosting. E-mail replies often within 10 minutes.

Ireland - Blacknight. Own 3 domains with them and 2 hosting packages. Again, brilliant support and seem to go out of their way to help me (sorry if I'm a nuisance ). Also advised me on IE domains names as I'm a UK citizen.

USA - Asmallorange - never had a problem, but haven't been hosting with them for long. In fact I haven't got the website live at the moment. Very low in price.

I tend to stick to smaller companies as the few extra £'s or €'s or $'s (if their are even any) on hosting is more than made up for in customer support.

Just to stick another litle ha'pence worth here. As i said before, I moved to BK a few years ago and never looked back.

If nothing else, their support cannot be faulted. I had two incidents recently.

One was where a major client completely f*cked up their domain. An accountant in the company got hold of the DNS settings and played around with them to avoid spam . I am NOT joking. [Grandad blogged about it]. Michele went way beyond the call of duty to try to sort things, even though it was nothing to do with BK. Yer a Star Michele!

Another was when there was a mail problem on one of my client's accounts. It started the day BK started their Christmas break, and it kept shutting down the account. Paul worked on it right up to and including Christmas Day. Thanks Paul. Yer a Star too.

Now show me another company that provides a service like that......