This is a discussion on Page not found (without www) within the Server / Technical Administration Tips and Queries forums, part of the Webmaster Help category; Hi, A client contacted me to say that they can't access their site when they click from Google's results page ...
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| Maybe they mean it isn't showing up in the results when they search the url without the www. They could be explaining the problem in a confusing way, just a wild guess |
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| See if you can get them to send you screenshots of what they are doing. It could be, as already suggested, that they are explaining their actions in an odd manner OR they're on a badly configured company network that is trying to use the domain as its local resolver .... (or whatever the proper term is) |
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| Hi, Thanks for the replies. I went over it on the phone with them and I'm certain that they are putting the domain minus the www into google's search bar and then the site comes up in the results page, the link doesn't have the www and when they click it they get a 404 error. They also said that one of their clients said it happened to them. Blacknight, I think your suggestion of the a badly configured company network is more likely to be causing the problem, although I haven't come across it before. Incidentally, I've noticed a lot of people use the google bar instead of the address bar and they think this IS the address bar - tis most annoying... |
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| This is almost the most annoying thing that people do with computers. I really really really hate it.
__________________ My Blog thing! |
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| I see this on alot of websites, just do a a 301 redirect to the www and all should be fine |
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I have noticed it myself while at school. in our schools there's a proxy server cased in the computer room to speed up the internet connection, and it does tend to cause problems like this. |
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| Err. did you try adding domain.com to IIS headers as well as www.domain.com? That should solve your problem...
__________________ Web Design Ireland - CDG Web Design |
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