Discussion in '' started by mneylon, May 22, 2008.

  1. mneylon

    mneylon Administrator Staff Member

    Has anyone had any experience of support?

    I've got a couple of issues that I need answers to, but my last support query still hasn't been dealt with after a week :(
  2. Redfly

    Redfly Moderator

    Never had issues really. Give them a call.
  3. mneylon

    mneylon Administrator Staff Member

    At the moment all I'm looking for is the login details for the company account. Their password recovery thing keeps telling me that there's no login associated with the email address, but all their newsletters get sent to it :(
  4. mneylon

    mneylon Administrator Staff Member

    Got it all sorted out. It looks like one of our mail servers is doing something silly to my mail headers, so I see all mails as being addressed to one domain, while it was actually addressed to another, so I couldn't get the password

    One phone call sorted it all out
  5. Fintan

    Fintan New Member

    I'd be surprised if you were having problems with they have fantastic customer service.

    If you ever do have problems let me know, as I have a few contacts and could escalate things quiet quickly.
  6. irish_links

    irish_links New Member

    My 3V Ireland links all stopped working a few weeks ago - I contacted who just said they were "having problems" with 3v. They seemed to know about it but had not informed me . The 3V links are still not working so I am removing them all. (3V UK links are fine - but getting no income from them :mad:)
  7. mneylon

    mneylon Administrator Staff Member

    Are 3v still enabled on your account?
  8. irish_links

    irish_links New Member

    No - they say I am "rejected" on the Irish one but the UK one is still active.
  9. mneylon

    mneylon Administrator Staff Member

    But were you active on both previously?
  10. irish_links

    irish_links New Member

    Yes - the Irish one was bringing in a regular income of about 20 - 30 euro a week for a few months then it suddenly stopped.

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