maybe you through the link in here to boost links, maybe not, I dont know of course but giving the benefit of the doubt the site is extremely template looking and the title said Custom indicating to me bespoke. Dont like websites either that dont have a location on the contact us page. Too much info is hidden. Hope that helps.
You can try using a site like Banner Blindness,has been doing web design for the past 12 years. We have built countless ecommerce websites, micro-sites, word-press blogs, and direct response/lead gen websites.You can make high-end graphic design custom made websites it has good customer service and will help you with installation, technology, and programming issues that always arise.
@Glen - Two years on and the guy hasn't changed a pixel on the site... No sign of a portfolio either. Not a great sign... Maybe if he took on some constructive advice things might be a little different!