Domain dispute. How to get EPP code?

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EdenWeb

Member
A client had a domain name registered for him by a 3rd party
who used a UK domain registrar.

They have since fallen out and the 3rd party
refuses to facilitate a domain transfer to my client.

My client is the listed admin contact, registrant contact
and his email address is listed as the contact details.

The domain is actually his full name .com

The original domain company won't help my client
get the EPP code and say we have to contact the
'central domain registrar'. This turns out to be eNom.

When we contacted eNom, they told us that ...

You will need to contact the reseller for account
information and domain assistance as you do not have a direct account with us.



Can anyone clarify exactly who we should be speaking to
and how we can get the client his domain back?

Thanks
Peter
 

mneylon

Administrator
Staff member
Enom will try to get you to resolve the issue with their reseller, however they are the sponsoring registrar, so if there is an issue then they are ultimately responsible for it.
If Enom won't assist you then you can report the issue to ICANN who will then contact Enom to get it resolved ..

If you need any specific help you know where to find me :)
 
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