Hosting 365

[caminowebmaster]

Anyone any idea how to get a EPP key from hosting 365 without paying 95cents per minute or waiting for an email response?

Thanks

 

[paul]

Email support@register365.com and ask for the EPP code.

 

[caminowebmaster]

thanks - so it can't be got online?

 

[paul]

no, you need to email support@register365.com and ask for the EPP code.

yes, you've got me on a bad day...

 

[caminowebmaster]

Okay Paul thanks have mailed - can I annoy you more?

How do I unlock the domain - have been hunting in my uber CP for too bloody long.

 

[paul]

I don't have have any domains with H365 any more, but I think there was an option to edit the domains and click an unlock.

If in doubt, then ask support.
Or try the forums : Register365 Forum

This message board is not meant to be a support forum for H365 or any other company for that matter.

 

[mneylon]

Ask their support team

They used to have a forum for clients as well... not sure if it's still online

 

[caminowebmaster]

Got it all - thanks

Bull in china shop comes to mind today

 

[Lottoplus]

Can they not just give it to you with online support chat ? I got a EPP from a host last night via online support

 

[caminowebmaster]

I got the first one very quickly - but now waiting two days for the second one...

 

[wheres me jumpa]

Can they not just give it to you with online support chat ? I got a EPP from a host last night via online support

How is the live chat tracked, ie is it recorded in anyway? Emails are useful for paper trails, particularly with some client claims, how is the information provided over live support tracked?

 

[Lottoplus]

How is the live chat tracked, ie is it recorded in anyway? Emails are useful for paper trails, particularly with some client claims, how is the information provided over live support tracked?

Don't know if its tracked but I had to give my Reg number and answer a security question to the support guy before answering any questions

 

[hosting365]

LiveChat is logged and transcripts are available, when you finish a chat you can enter an email address and the system will email you a full transcript.

Agents can also see your chat history when you speak with them.

 

[mneylon]

LiveChat is logged and transcripts are available, when you finish a chat you can enter an email address and the system will email you a full transcript.

Agents can also see your chat history when you speak with them.

What's the software you are using and does it have a cross-platform client?

I've been trying to find a "sane" solution for a while, but several of the vendors seem incapable of answering emails