Discussion in 'Hosting' started by Daisy, Jun 15, 2007.

  1. Daisy

    Daisy New Member

    Hey folks - anyone know what's up with Hosting365? Dead as a dodo for the last 10 minutes...
  2. CiaranR

    CiaranR Weeno Ltd +

  3. Daisy

    Daisy New Member

    cheers Frodo - am tempted to publish the mobile numbers :)) no ETA on power restoration. Terrifying.
  4. dereko

    dereko New Member

    agh!!! nearly 30 websites down!!!!!!!
  5. dude

    dude New Member

    H365... bah.

    Has anyone else been bothered by their blase attitude towards taking money off their customers credit cards? (i.e. unannounced and random amounts?)

    I wish I wasn't in a contract with them.
  6. mneylon

    mneylon Administrator Staff Member

    They seem to be having power issues.
  7. davidbehan

    davidbehan New Member

    This is a ****ing joke!!!! Totally unacceptable.

    Not the first time either. Remember the esb substation fire thing last year!!!
  8. eoghanmccabe

    eoghanmccabe New Member

    Not again... :mad:
  9. dude

    dude New Member

    Yep. And they posted on before they contacted their customers. And then they had the cheek to tell me my website was only offline for an hour or so (when it was in fact offline for most of the day.)
  10. davidbehan

    davidbehan New Member

    What does there SLA state about refunds? How much will everyone be entitled to I wonder?
  11. dude

    dude New Member

    I've never managed to get a refund off them.
  12. davidbehan

    davidbehan New Member

    Update: Power has been restored but no sign of sites yet. How long for a full system reboot to take effect do you think?
  13. mneylon

    mneylon Administrator Staff Member

    It would depend on what was affected I imagine

    You'll have two sides to this:

    - the physical servers. If they've been up for a long time and were busy a sudden power loss could lead to "interesting" issues

    - DNS
  14. dude

    dude New Member

    Back up :)
  15. CiaranR

    CiaranR Weeno Ltd +

    yea they claim to be back up
    Power Issues - 15th June - 10:35am at hosting365status

    But trace routes all failing internally at h365

    edit: here is why

    Update - 11.18am - Power has been restored. A further information update will be posted as soon as we have more information. Again, we are very sorry for the inconvenience caused here.
    Update 2 - 11.53am - 2 of our 3 nameservers are having issues, which is resulting in the mail servers not functioning as well as affecting about 50% of our shared hosting. Resolution of the DNS issue is being worked on and this post will be updated as soon as this is solved.
  16. Fintan

    Fintan New Member

    I have sites hosted with H365 and this down time has definitely cost me enough money that it hurts.

    My question is this, what should I be looking for to avoid such a situation in the future?

    Is running 10 sites with a target of 100% uptime expensive?
  17. mneylon

    mneylon Administrator Staff Member

    That depends.

    This site and my other ones are on a couple of my own servers.

    The only time they go offline is when I do something dumb :)

    To answer your query - costs would vary depending on who you ask and what they offer you in return, but if you are doing serious business online then a dedicated server with a reliable hosting provider is the way to go
  18. Colm

    Colm New Member

    Do they not have backup power
  19. lostie

    lostie New Member

    We're Still down, on both our sites. And to make it worse we got a call from a guy this morning saying he was in the middle of buying a load of books off us when the site went down :mad: not happy with hosting365. They should really have some sort of backup to deal with this kinda thing.
  20. Fintan

    Fintan New Member

    I don't have the experience or time to run my own server but would be looking for a managed solution.

    So is 100% up-time achievable in Ireland for a reasonable cost?
    If things go wrong, and the site goes down do the SLA's really have any use or is it like trying to claim off a warranty on a PC?

    I would be interested to learn from other peoples experience with this area.



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