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This is a discussion on beaut.ie within the Webmaster Discussion forums, part of the Webmaster Help category; Originally Posted by Gavin Nah I would blame the fact on beaut.ie being so cheap and not willing to splash ...


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  #11 (permalink)  
Old 07-12-2007, 06:23 PM
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Quote:
Originally Posted by Gavin
Nah I would blame the fact on beaut.ie being so cheap and not willing to splash out on a dedicated server.
Why would you get a dedicated server when you can have more bandwidth made available to you at an extra cost?
Quote:
Yea but why buy one when you can have "a (black)knight in shining armour" help you out with a complimentary one.

To be honest they may not have known they needed one.
They probably failed to receive / reply the email regarding the host running out of "space"...
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  #12 (permalink)  
Old 07-12-2007, 06:25 PM
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It wasnt a space or a bandwidth issue, but rather a CPU / Database Load issue that was impacting other customers. We even phoned them several times.

I'm not going to comment further as the site owners have already threatened legal action.
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  #13 (permalink)  
Old 07-12-2007, 06:34 PM
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I totally agree with you hosting365, and you probably played by the book, but every now and than is better to look at the big picture and give a little.

If you seat back and look into the situation, you probably would have found a solution for it without the "power off" and lose of a customer...

Do you know how many times I do things for my customers for nothing...
Sometimes you gain more than you give in the long run...
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  #14 (permalink)  
Old 07-12-2007, 06:50 PM
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I agree with you too Louie, but in this case we didn't terminate, we suspended database access as they were killing the server - the option was still there even at that point to move to a more appropriate solution.
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  #15 (permalink)  
Old 07-12-2007, 07:36 PM
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Have to agree with louie, sounds like they (beaut) didn't understand the issues at hand. I don't think the power off idea (in their eyes anyway) is worth the bad publicity to you

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There had been problems with the site for weeks and it had gradually been getting slower and slower. It was only a week or two ago that Kirstie asked us to catalogue the problems in a post. I’d say she showed all the complaints to the server company and the tossers just decided to pull the plug. Thankfully Beaut is back and even better than before!
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  #16 (permalink)  
Old 07-12-2007, 07:46 PM
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I completely agree with H365 suspending the SQL access, it is the only thing you can do in a case like that. Well until you can investigate the issue. With any server (unless dedicated) if a process is bringing any element of the server to its knees, kill the process to save the rest of the accounts. If your site was crippled because of another sites, you would be straight on the phone screaming for a solution.

It is a classic case of people wanting the highest spec for the least possible money. At least now it is on a Blacknight server.

@ H365 : You should read the following, Beaut.ie Blather: Hurrayday! at Beaut.ie - The Irish Beauty Blog Cosmetics, Makeup, Skincare, DIY, For Men, Health and Wellbeing, Horoscopes


Sorry Frodo got there before me with the link!

Last edited by rooneydavid; 07-12-2007 at 07:51 PM. Reason: Misread!
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  #17 (permalink)  
Old 07-12-2007, 07:49 PM
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Quote:
Originally Posted by rooneydavid View Post
At least now it is on a Blacknight dedicated, so when they cripple the sql again it wont effect anyone elses.
Who said it was on a dedicated server? We certainly didn't
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  #18 (permalink)  
Old 07-12-2007, 07:52 PM
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Sorry, misread one of the above posts.
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  #19 (permalink)  
Old 07-12-2007, 08:19 PM
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Hey rooneydavid, is your site turned-off?
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  #20 (permalink)  
Old 07-12-2007, 08:33 PM
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Ok for me now, altho was timing out a little while ago.
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