If it's a powerboard thats faulty, why hadn't you the problem fixed sooner (i.e. last year)?
In all fairness, hosting365 has acted better in this situation than register365 - but both companies haven't been forthcoming, and it's been ridiculous.
I have two (semi-)clients who contacted me to ask me to have a look at their site, so I told one of them I'd be out at 7pm to see whats wrong... I checked the register365 website and was surprised when i couldnt find it anywhere. Out of pure look, I checked here and found out what the issue was. It saved me the hassle of a journey of 25miles just to tell them that their hosting company had fúcked up - bigtime.
They asked me for a solution. I said, there's only one solution and thats to move, but that it shouldn't happen again. I'm really doubting myself now to be honest, after the customer service I've seen in the last few days, and only after remembering about the domain transfer fees.
But yes, the client is happy with the service when it's working, very rarely, if ever has to contact customer service because I usually do it for them over the phone.
But I will say this; if Register365 fúcks up one more time before the end of Summer(I have a site24x7 monitor setup for both websites now), or if I have even one slight problem with customer service, I will be making the recommendation that the client(s) leave Register365, wave goodbye to their websites as they my custom moves onto Blacknight, and R365 can stick their £10 nominal fee or whatever it is up their own hole if they think I'm paying for service that ****.
Unless there's a significant change in the R365 camp before November, I'll also make sure we move away.
H365, if you're afraid of being tarnished by R365's brand name then change your brand name also. Both companies could do with a bit of a cleanup of some of the ignorant gobshítes in customer support.